Introduction
This privacy policy describes how petTracer ("Website", "we", "us" or "our") collects, uses and shares your personal data when you visit pettracer.com, use our services, or otherwise communicate with us.
Please read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. The revised version will be published on the website and the "Last updated" date will be adjusted accordingly.
How we collect and use personal data
To provide our services, we collect personal data from various sources. The type of data collected depends on how you interact with us.
In addition to the purposes listed below, we may use data to communicate with you, provide or improve our services, meet applicable legal obligations, and protect our rights and the rights of our users.
What personal data we collect
Information we receive directly from you includes:
- Contact details (name, address, phone number, email)
- Order information (billing and delivery address, payment confirmation, email, phone)
- Account details (username, password, security questions and other security information)
- Shopping data (items viewed, cart, reviews, recommendations, purchases)
- Customer support information (content of your messages to us)
Some features require certain information. You can decline to provide it, but some features may then not be usable.
How we use your data
- Providing products and services: order processing, payments, shipping, returns, account management.
- Marketing and advertising: with your consent, we send promotional emails or show personalised advertising. In the EU, our legal basis is our legitimate interest under Art. 6(1)(f) GDPR.
- Security and fraud prevention: to detect and prevent fraudulent or unlawful activity.
- Communication and service improvement: customer service and further development of our services.
Third-party websites and links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
Children's data
Our services are not directed at children. We do not knowingly collect data from children.
Security and retention
No security measures are perfect. How long we retain data depends on the purpose and applicable legal requirements.
Your rights
- Access to your stored data
- Deletion
- Correction
- Data portability
- Objection to sale, sharing or targeted advertising
- Restriction of processing
- Withdrawal of consent given
- Complaint to a supervisory authority
International transfers
Your data may be processed outside your country. For transfers from the EU, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses.
Contact
Questions about our privacy practices? Write to hello@pettracer.com or to petTracer AG · Grundstrasse 10 · 6343 Risch-Rotkreuz · Switzerland.
For the purposes of applicable data protection law, we are the data controller.